Identity of TICKEN

Privacy Statement TICKEN

TICKEN respects the privacy of all users of our website and ensures that your personal data is treated confidentially. This privacy statement explains which personal data we process, for what purpose and on what legal basis, how long we keep it and what rights you have. We recommend that you read it carefully.

TICKEN is the controller for the processing of your personal data and acts in accordance with the General Data Protection Regulation (GDPR). We do not collect personal data or use it for other purposes without an appropriate legal basis; where consent is required, we ask for it in advance.

Which personal data we process

We store and use only the personal data that you provide directly to us, in connection with the service you request, or which is clearly provided to us for processing. Depending on the service, this may include:

• name
• email address
• date of birth (in connection with the typing diploma)
• billing address/delivery address - if applicable

Purposes and legal bases

We process your personal data for the following purposes:

• performing the agreement you enter into with us, such as handling your order, your registration and access to the portal — basis: performance of the contract;
• handling payments and maintaining our administration — basis: performance of the contract and legal obligation;
• measuring and improving the use and quality of our website — basis: your consent (via the cookie banner);
• showing relevant advertisements via Google Ads and measuring our campaigns — basis: your consent (via the cookie banner);
• informing you about our products and services, if you have signed up for this — basis: your consent.

Cookies

Our website uses:

• functional cookies, which are necessary for the website to work;
• analytical cookies, to measure the use and quality of the website (Google Analytics);
• marketing cookies, which we place only with your consent, to show relevant advertisements via Google Ads and measure the results of our campaigns.

On your first visit we ask for your consent to non-essential cookies via the cookie banner. You can change or withdraw your choice at any time via [link to your cookie settings], and you can set your browser to stop storing cookies.

Google Analytics

We use Google Analytics to track how visitors use our website. We have concluded a data processing agreement with Google, we have IP addresses anonymised, and we have not permitted Google to use the information obtained for other Google services.

Google Ads

For our advertising we use Google Ads. Through marketing cookies, Google receives data about your visit and may use it to tailor advertisements to you and to measure the results of our campaigns. We place these cookies only with your consent. We do not sell your data.

Sharing with third parties and processors

We do not share your data with third parties for commercial purposes and we do not sell it. We do engage processors that process personal data on our behalf, such as Google (for Analytics and Ads) and our payment and hosting partners. We conclude data processing agreements with these parties. Otherwise, we only share your data where necessary to perform the contract or where we are legally required to do so. In case of suspected fraud or misuse, we may hand over personal data to the competent authorities.

Transfers outside the EU

For Google Analytics and Google Ads, your data may be transferred to Google in the United States. This transfer takes place on the basis of the European Commission's adequacy decision under the EU-US Data Privacy Framework, to which Google is certified.

Privacy of digital learning resources at school

Our online typing course is used every year by many schools (primary, secondary and higher education) so that pupils and students can obtain the typing diploma. Our course and exam are therefore digital learning resources. Data about the pupil is shared between the school and TICKEN as supplier, such as login details and exam results. The school is responsible for protecting the privacy of its pupils and makes arrangements with us about this.

TICKEN processes this data in accordance with the GDPR. The principles applied include:

• the school retains control over pupils' personal data;
• the school and supplier take measures and make arrangements to secure this data;
• a pseudonym is used, so that the supplier receives as little personal data as possible;
• we process only the necessary data (name, date of birth in connection with the diploma, email address). We offer every school the option of using a fictitious email address;
• data exchange takes place securely via encrypted connections, recognisable by https in the address bar.

Security

We take appropriate measures to limit misuse of and unauthorised access to personal data. In particular:

• access to personal data is protected by a username and password;
• data is, upon receipt, stored in a separate, secured system;
• we use secure connections (TLS) that protect all information between you and our website when you enter personal data.

Retention periods

We keep your personal data for as long as necessary to handle your orders, including warranty. After that, we keep the data for a maximum of one year for the statistical purposes described. The data is then erased, unless a legal obligation requires longer retention (such as the seven-year tax retention obligation for payment data).

Your rights

You have the right to access, rectify, erase or transfer your personal data (data portability). You can also object to the processing, ask us to restrict the processing, and withdraw your consent at any time. Withdrawing your consent does not affect the lawfulness of processing carried out before the withdrawal.

You can submit a request for access, rectification, erasure, transfer or restriction via the contact form on www.ticken.co.uk under Customer Service/Contact. To prevent misuse, we may ask you to identify yourself adequately. Where it concerns data linked to a cookie, we ask you to include a copy of the cookie concerned, which you can find in your browser settings.

Complaint to the supervisory authority

If you have a complaint about how we handle your personal data, we are happy to help. You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens, the Dutch supervisory authority, or with the supervisory authority in your country of residence.

Third-party websites

This privacy statement does not apply to third-party websites connected to ours through links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We advise you to read the privacy statement of those websites before using them.

Changes to this privacy statement

We reserve the right to amend this privacy statement. We recommend that you consult it regularly so that you are aware of any changes.

Contact

TICKEN - Jacob van Lenneplaan 22 - 3743 AR BAARN - The Netherlands - This email address is being protected from spambots. You need JavaScript enabled to view it.

This privacy statement was last updated on 31 July 2026.